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Frequently Asked Questions

Q. What is the minimum order value? Is minimum order value different for different area?
A. We accept orders of Rs 200/- and above. The minimum order value is the same for all areas we service.

Q. How do I make payment?
A. We offer the only online payment option. It supports all latest payment modes like UPI, Wallet Payments, Credit/Debit Card and Netbanking. Powered by RazorPay.

Q. Do you accept meal vouchers, food vouchers or gift vouchers?
A. No, only Palasaraku.com coupons are allowed.

Q. What is the working schedule at Palasaraku.com and when do I get delivery of my order?
A. We have expanded our delivery area recently kindly check delivery instructions page.

Q. How do I add or remove products after placing my order?
A. Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of the order.

Q. What if I don’t like the quality of products supplied?
A. In the highly unlikely event that you are not satisfied with our product(s), we will provide full refund of your money for the items returned. All you have is to call us and we will organize the rest. Please also read our Return Policy carefully.

Q. What should I do if a product if defective?
A. We take utmost care in selection of all products we supply. We ensure that only products of highest quality reach you. In the rare and highly unlikely instance of a defective item reaching you, just call us within 12 hours of receiving the goods and we shall promptly replace the same or give you a refund, as you would prefer. Please also read our Return Policy carefully.

Q. Can I cancel my order?
A. You can cancel your order by confirming the same to us within 4 working hours of placing the order. The payment gateway charges will be collected.

Q. Is any membership required to place an order?
A. Our site caters to members only. You are required to sign up to place an order. Membership is FREE.

Q. What if I don’t want to be your member but still want to buy from you?
A. You can buy from us only after signing up as a member. Our services are available only to our members. Better you can avail our phone ordering service.

Q. What if the items are found damaged on delivery?
A. If Vellore City Limit, Our delivery staff will check the same in your presence at the time of delivery. If any item is found damaged, our delivery staff will issue you a credit for the same or provide a replacement in next 24 hrs. You can exercise any one of the two options at the time of receiving the goods. If it's outside Vellore City, the process will be guided over the phone call.

Q. Are the items being supplied fresh?
A. We ensure that you get not only the best quality product, but also the freshest. As part of our standard practice, we check for the date of manufacturing both at our receiving stage as well as our packing point. This double check ensures that only products of the latest Date of Manufacturing/Packing reach our customers.

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