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Frequently Asked Questions

  • How do I place an order?
    To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Follow the checkout process, providing necessary details and payment information.
  • Can I modify or cancel my order after placing it?
    Unfortunately, once an order is processed and shipped, it cannot be modified or canceled. Please ensure all details are accurate before confirming your purchase.
  • What payment methods do you accept?
    We accept a variety of payment methods, including UPI, Wallets, credit/debit cards, net banking, and other secure payments. All payment information is processed securely by Razorpay.
  • How shipping cost calculated?
    Shipping costs are calculated based on the total weight of the items in your order and the selected shipping method. The weight includes product weight only; we do not calculate for packaging.
  • Do you ship internationally?
    Currently, we only ship within India. Check our shipping policy for a list of destinations within South India and select major cities and districts in North India.
  • What is your return policy?
    We accept returns within 2 days of receiving your order. Items must be unused, in their original packaging, and meet the eligibility criteria outlined in our Return and Refund Policy.
  • How do I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order history on our website and tracking through the respective courier service provider's website.
  • What happens if my item is damaged or defective?
    If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a refund.
  • How can I contact customer service?
    For any inquiries or concerns, please reach out to our customer service team at 9894333823. We are here to assist you!
  • What are your delivery times?
    Learn about our efficient order processing, shipping methods, and delivery times on our dedicated Delivery Time page. Visit Delivery Time Page for more information.
  • Can I place an order over the phone?
    Yes, But we encourage to place orders through our website. This ensures a secure and streamlined ordering process.
  • Do you offer gift wrapping services?
    Yes, we offer gift wrapping services for select items. You can avail through by reaching us at 9894333823.

Note: These FAQs are subject to change without notice. Please review our FAQs regularly for updates.

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